PagerDuty.org’s Latest Impact Cohort of Nine Organizations Improves Urgent Health Outcomes Globally

For organizations providing vital mental health assistance, safety crisis services and delivering critical humanitarian support when disaster strikes, reliable digital infrastructure is essential. Whether connecting individuals to crisis counselors via text or coordinating face-to-face healthcare support, these digital services must operate seamlessly. In today’s environment of funding cuts and serious resource constraints, organizations need always-on systems powered by automation and AI to maximize their impact.

Since its inception in 2019, PagerDuty.org has supported organizations on the front-lines of time-critical health. PagerDuty plays a unique role by increasing access to critical, quality care, and mobilizing core resources to help enable non-profits to fulfill their mission.

Today, we are announcing the nine organizations that make up our latest Impact Cohort to advance health outcomes through crisis helplines and response services. Through this program, these tech-forward organizations will receive comprehensive support from PagerDuty, which includes general operating funding, platform credits, technical pro bono support from our employees, and impact storytelling opportunities. 

During the next year, each organization will utilize the PagerDuty Operations Cloud to transform incident management, leverage AI and Automation to improve workflows, and prioritize urgent issues to ensure that their critical services are available around the clock.  Our investment and partnership aim to help these organizations remove manual operational tasks and spend more time scaling their services to serve the growing needs in their communities.

The PagerDuty investments will help selected partners build AI readiness and adoption, achieve greater operational efficiency, in service of their critical missions

Meet the Partners: 

AccesSOS is a life-saving tech solution that simplifies messaging emergency services, especially for those who are deaf, hard of hearing or do not speak English, making contacting 911 more accessible for everyone. Because the United States 911 system is heavily voice-and-English-centric, it leaves behind 37 million Americans who are deaf, hard-of-hearing, speak limited English, or unable to safely make a voice call during a crisis. Only 50% of 911 centers support text-to-911, and few offer quick language access. accesSOS’s crisis response program exists to close that gap by providing a mobile app that enables people in distress to request help using an icon and text-based interface, share their location, and receive support without speaking or using English.

With this grant, accesSOS will serve the growing demand, expanding to more communities affected by climate-related disasters and public safety threats, while also strengthening the back-end infrastructure for real-time responsiveness, improving system uptime, and alerting in high-traffic emergency periods. Additionally, it will accelerate the development of an AI-powered real-time language translation feature, ensuring 911 dispatchers can receive and understand emergency messages in more than 30 languages.

Crisis Text Line is a leading nonprofit organization that provides free, 24/7, confidential text-based mental health support in English and Spanish by texting HELLO or HOLA to 741741. Since its launch in 2013, the organization has supported over 11 million conversations in the United States and more than 15 million internationally together with its affiliates in Canada, the UK, and Ireland. Crisis Text Line has trained over 85,000 volunteers in the U.S. and over 100,000 globally who provide mental health support for individuals facing various challenges, including stress, anxiety, loneliness, isolation, difficult relationships, bullying, self-harm, and suicidal thoughts.

PagerDuty’s investment will help Crisis Text Line accelerate international growth in global coverage of the platform. Currently, Crisis Text Line serves 500M people or 5% of the globe in the U.S. and Canada, the UK and Ireland with international affiliate partners. Ultimately, the goal is to serve 25% of the globe in the next five years.

Empower Work Empower Work is a national nonprofit that provides a free, confidential text line focused on improving the well-being of historically marginalized, low-income individuals navigating workplace challenges. Their unique coaching and resources that meet workers where they are supports increased confidence, clarity, agency, empowerment, and economic security – all rooted in equity. Over 94% [of those seeking help] report improved mental health and over 80% improved financial security.

PagerDuty’s investment will directly support Empower Work’s digital transformation journey in operational resilience and AI adoption. As such, the organization will accelerate the roll out of an AI Assistant designed to reduce counselor cognitive load and automate tasks like summarizing sessions and recommending vetted resources, as well as suggestions to move a conversation forward towards positive outcomes for help seekers. Based on research and internal testing, this will increase session capacity by 30–50% and reduce reliance on costly human supervisors, doubling the reach of sessions per month within a year.

Intelehealth improves health outcomes for women and their families at the last mile through telemedicine. They offer a proven 6-step implementation methodology and an open-source, AI-enabled software platform for governments and healthcare nonprofits to transform traditional brick-and-mortar health systems into “brick-and-click” telemedicine-powered models of care. 

Over the past year, the organization has completed 8.75 million teleconsultations, supported over 18,000 frontline health workers and 10,000 doctors. They have a bold vision to enable 100 million teleconsultations in the next five years. By integrating AI to lower costs and raise care quality, Intelehealth will help public health systems scale services more efficiently. PagerDuty support will be the key to taking the first critical steps by focusing on two strategic priorities: Improving the Platform Reliability & Resilience and Incident Response and Performance & Stability.

Mercy Corps Mercy Corps is a global community of humanitarians working to create a future where everyone can prosper. Over the last 25 years, they have responded to over 100 emergencies —supporting communities affected by conflict, displacement, natural disasters, climate change, and other crises. In 2023, in collaboration with local partners, they reached 8.3 million people with essential water, sanitation, and hygiene support and provided 15.8 million people with access to safe and nutritious food. Nearly 86% of Mercy Corps’ team members live in the communities where they serve, building trust with people across more than 40 countries. From rapid needs assessments to critical early interventions, Mercy Corps’ focuses on meeting critical needs while supporting communities to build long-term resilience.

Support from PagerDuty will strengthen the preparedness of frontline emergency responders —helping ensure they can act quickly and effectively when crises emerge.  Together, we will also enact anticipatory interventions intended to blunt the impact of an emergency, including stockpiling staff and supplies at strategic locations and engaging digital solutions like sending cash payments and emergency information before a disaster strikes. Investing in preparedness today reduces harm tomorrow—and helps build a more resilient world.

SIRUM drives the future of healthcare by connecting people with surplus medicine. They help hospitals, pharmacies, and nursing homes donate their unused, unexpired medicine and get it to where it’s needed most. For medicine donors, the program works like recycling. Using custom technology, they divert the unexpired, life-saving medicine from being dumped, flushed, or burnt and get it to people in need by automating a courier pick-up and logistics. For patients, the program provides life-saving medicine that they otherwise couldn’t access for free or at a low cost. Through their partner network and their own pharmacy service Good Pill, they offer a consistent supply of 500+ of the most common medications, which cover 75% of all drugs prescribed (excluding opioids). As the nation’s largest redistributor of surplus medicine, SIRUM has redistributed $300M+ of medicine to more than 500,000 patients.

SIRUM’s work to connect patients in need with surplus medicine is needed now more than ever. Healthcare costs are rising faster than general inflation with three in ten adults skipping medicine because of cost. With shifting policies and budget cuts likely to alter the U.S. social safety net, more and more people will face rising out-of-pocket drug costs and barriers to accessing the medicine they need to stay healthy. With support from PagerDuty, SIRUM will scale their impact during this pivotal year – meeting rising demand, deepening innovation and setting the foundation for national expansion.

Trek Medics International is a nonprofit organization transforming access to emergency response networks in communities worldwide through mobile phone technologies. Through its Beacon crisis response platform, built using the PagerDuty Operations Cloud, responders can alert, coordinate, and track emergency response networks on any mobile phone with or without internet, ultimately reducing response times and saving lives. 

With  support from PagerDuty, Trek Medics will undergo a major expansion of their services and reach in Los Angeles, California, Colombia, the UK, and Belize. Specifically, they launched their largest program to date in partnership with Tech Matters for the CIRCLE program in the City of LA, an unarmed crisis response program focused on the homeless population that currently covers 40% of the city and averages 80 crisis response incidents per day. 

Trek Medics will also ensure they’re able to complete and pass the SOC 2 Type 1 audit, hire administrative staff, and dedicate time to support the implementation of a custom script builder within Beacon that would be used by dispatchers during call intake to follow structured interviews, thus standardizing interactions between callers and dispatchers. 

World Central Kitchen is first to the frontlines, providing fresh meals in response to humanitarian, climate, and community crises. Their critical relief work includes providing fresh and culturally appropriate meals, working alongside community leaders to best understand the local dynamics, investing in impacted communities by purchasing from local vendors, hiring catering partners and local staff to support WCK operations and working with local chefs, logisticians and team members to meet the unique needs of the community. By applying their model of quick action, leveraging local resources, and adapting in real time, WCK has served more than 450 million nourishing meals around the world. 

PagerDuty’s investment will enable WCK to provide approximately 20,000 nourishing meals to crisis-affected communities, while also allowing WCK to explore AI technologies that can assist the team’s abilities to streamline and automate processes.

Youth ALIVE! is a direct-service public health organization based in Oakland, California. Its mission is to break the cycle of violence, heal trauma, and uplift a thriving community of leaders, to save lives in Oakland and beyond. A PagerDuty customer since 2021, Youth ALIVE! has used PagerDuty’s Incident Management product to replace a manual, high-stress dispatch system with an automated response process that ensures critical information reaches the right intervention teams in real time. This has reduced response times, increased staff efficiency, and supported meaningful impact: in 2024, Its Hospital-Based Violence Intervention program (HVIP) Caught in the Crossfire program served 113 violently wounded clients, with 98% avoiding rehospitalization. Our Violence Interrupters conducted 424 conflict mediations, helping drive a 34% citywide reduction in shootings and homicides compared to 2023. This downward trend has continued into 2025, with Oakland still experiencing violence rates nearly 30% lower than the prior year to date.

Support from PagerDuty will help sustain Youth ALIVE!’s life-saving programs and strengthen operational excellence and AI capabilities to meet the urgent and evolving needs of our community. This includes the Khadafy Washington Project (KWP), which sends trained responders into the immediate aftermath of every Oakland homicide to support grieving families. In 2024, KWP served 86 families, offering emotional care, emergency financial assistance, relocation services, victim compensation support, and healing circles. PagerDuty’s partnership ensures we can continue building safer, healthier communities from the ground up.

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PagerDuty.org empowers mission-driven teams to build a more equitable world and sustainable future. Our spring investments will help partners build AI readiness and adoption, resilience, achieve greater efficiency, and continue delivering critical services at scale when their communities need them most. To learn more about our global impact commitments and journey, please explore our Impact Hub.